Last updated: 19.1.2026

1. Introduction

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information when you interact with our clinic, website, booking systems, and payment platforms.

2. Information We Collect

Personal information:

- Name

- Email address

- Phone number

- Date of birth

- Address

Health information (sensitive information):

- Injury history

- Medical and health information relevant to physiotherapy or performance services

- Treatment notes and assessments

Payment information:

- Payment details required to process transactions (processed securely via Stripe — we do not store card details)

3. How We Collect Information

We collect information through:

- Online booking forms

- Intake and consent forms

- Program onboarding questionnaires

- Payment and subscription checkout pages

- Direct communication with you (email, phone, in person)

4. How We Use Your Information

We use your information to:

- Provide physiotherapy and performance services

- Assess, treat, and manage your care

- Manage bookings, programs, and memberships

- Process payments and subscriptions

- Communicate with you regarding your services

- Meet legal, regulatory, and record-keeping obligations

5. Disclosure of Information

We may disclose your information to trusted third parties where required to deliver our services, including payment processors, practice management software, secure cloud storage, and communication platforms.

6. Storage and Security

We take reasonable steps to protect your information using secure systems, encryption, and restricted access to authorised staff.

7. Access and Correction

You may request access to or correction of your personal or health information by contacting us.

8. Retention of Information

We retain information only as long as necessary to provide services and meet legal obligations.

9. Overseas Disclosure

Some service providers may store data overseas. Reasonable steps are taken to ensure compliance with Australian privacy laws.

10. Complaints

If you believe your privacy has been breached, contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

Sports and Functional Physiotherapy

Email: [email protected]

Phone:0424 144 092